6 Qualities To Look For In an Overhead Door Service Company
What To Look for When Hiring an Overhead Door Service Company
Hiring an overhead door service company for your door is not something you want to do on a whim with little to no research. Cost is obviously a deciding factor in many cases; however, selecting a company based on price alone can be risky and expensive in the long run. Something as significant and technical as overhead door maintenance and servicing needs to be handled with care due to the damage it can cause if it’s done improperly.
Many property managers and facility operators don’t know where to start when looking for a reliable company to get the job done safely, swiftly and on time. With over 60 years of experience, Begley Overhead Doors and Docks knows what it takes to install and maintain an overhead door system properly. So, to make your search easier, we have compiled a list of six criteria to review before hiring your next installation or preventative maintenance provider.
1. Trusted Referrals
Referrals are always a great resource, especially if it is from someone you trust. Colleagues and professionals in your industry who have used overhead door service companies and have first-hand experience will give you honest feedback. Vetted online reviews and referrals are also excellent references. Try to see if a company has a large number of reviews that lends to credibility and gauge overall if the overwhelming majority are positive.
You can further vet online reviews by looking for those that relay specific situations in great detail or if that individual has left reviews for other companies. Indeed, word of mouth is a great resource to explore, but there are other deciding factors that are just as important to review.
Many customers expect a service provider to be someone they can count on, especially when there is a need for emergency service. This means someone who gets back to the customer in a timely manner and gets the job done quickly and efficiently.
That’s why it’s important to talk with someone from the company in advance to gain an understanding of their lead times and how they respond to various situations. You ultimately want to find someone you can trust and rely on to get your overhead door service done right in the established timeframe.
3. Company Website
In addition to online reviews, one of the best ways to select a service provider is by reviewing the company website and comparing the information provided.
By selecting three to four companies, you can check each of their websites individually and compare the top runners to evaluate the pros and cons. You’ll be able to find basic information about their overhead door service plan, years of experience and a general overview of the company. This is a great way to gain a better perspective of a company as a whole and compare pricing.
While there may be reputable companies without a website, a well-put-together site with detailed information about the company, services offered, and contact info does show a level of legitimacy and dedication to their business and building a trusted brand name.
4. Level of Experience
The number of years a business has been in the industry and the amount of experience its team members possess can say a lot about whether you can trust a service provider. You wouldn’t want to hire a company with the minimum experience to complete a complex emergency maintenance project.
You may find that companies with little to no experience have lower rates than their more experienced competitors. While this can be enticing, depending on the work you need to be completed, you risk hiring someone whose quality of work isn’t up to the standards you require, which can cost you more to fix any remaining issues.
5. Association Affiliations
In addition to years of experience, seeing an overhead door service company belongs to industry-recognized associations is another positive indicator that they possess the skills and knowledge needed for quality installation, service and maintenance of an overhead door. It not only lends further legitimacy to the business and its experience but also displays its commitment to accountability and excellence in the industry.
6. Level of Services Offered
It’s always important to review the number and complexity of services a business provides. If you are looking to build a partnership with an overhead door service provider, selecting someone with a wide array of services that can help you out no matter what problems you encounter is a huge benefit. It saves time, effort and money to be able to go to a single trusted partner who can do it all!
Look to the experienced professionals at Begley for all your overhead door service and maintenance needs!
Building a partnership with an organization you can trust to provide high-quality work in a timely manner is a great resource. That’s why Begley Overhead Doors and Docks is the provider of choice for clients throughout the GTA. Our reputation has been built on our solutions-based approach, excellent customer service and first-rate quality of work. Our 70+ years of combined experience and customer referrals set us apart from our competitors and make us a trusted service provider.